---
id: "en/faq-index"
title: "Frequently asked questions"
language: "en"
description: "Search BabelBird questions by topic and jump to answers and illustrated guides. Covers MCP, API Keys, project cloud sync, surveys, permissions and client troubleshooting."
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alternates: {"en": "https://www.babel.cc/public/babelwiki/ai/en/faq-index.md", "zh": "https://www.babel.cc/public/babelwiki/ai/zh/faq-index.md"}
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---

# Frequently asked questions

Search for a problem or choose a topic. Each result links directly to its answer. Questions with screenshots are marked “Illustrated answer”.

- [1. What can the Babel bird do?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#1-what-can-the-babel-bird-do)
- [2. What devices can BabelBird be used on?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#2-what-devices-can-babelbird-be-used-on)
- [3. Where to register a BabelBird account?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#3-where-to-register-a-babelbird-account)
- [4. How to log in to my BabelBird?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#4-how-to-log-in-to-my-babelbird)
- [5. When logging in, it prompts "The user does not exist." What's going on?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#5-when-logging-in-it-prompts-the-user-does-not-exist-what-s-going-on)
- [6. How to upload files?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#6-how-to-upload-files)
- [7. Why can't I upload files or create folders in Enterprise Files?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#7-why-can-t-i-upload-files-or-create-folders-in-enterprise-files)
- [8. How to create a new folder?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#8-how-to-create-a-new-folder)
- [9. How to enter the enterprise console?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#9-how-to-enter-the-enterprise-console)
- [10. What is a role?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#10-what-is-a-role)
- [11. What is the difference between the blue folder and the yellow folder?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#11-what-is-the-difference-between-the-blue-folder-and-the-yellow-folder)
- [12. Where are my personal files stored?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#12-where-are-my-personal-files-stored)
- [13. What is a department folder?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#13-what-is-a-department-folder)
- [Can sub department members access an invitation share sent to their parent department?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#can-sub-department-members-access-an-invitation-share-sent-to-their-parent-department)
- [14. What is a project folder?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#14-what-is-a-project-folder)
- [15. How to create a project?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#15-how-to-create-a-project)
- [16. What is the difference between department and project?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#16-what-is-the-difference-between-department-and-project)
- [17. Why can’t I upload files in the department?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#17-why-can-t-i-upload-files-in-the-department)
- [18. How to sort files?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#18-how-to-sort-files)
- [How do I contact support and find the service terms and privacy policy?](https://www.babel.cc/public/babelwiki/en/faq-basic.html#support-and-policies)
- [19. How to use online editing?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#19-how-to-use-online-editing)
- [20. How to collaboratively edit online with multiple people?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#20-how-to-collaboratively-edit-online-with-multiple-people)
- [21. Why do documents edited by multiple people still have the version before editing (old version) after downloading?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#21-why-do-documents-edited-by-multiple-people-still-have-the-version-before-editing-old-version-after-downloading)
- [22. How to use file access control? How to control access permissions of a file?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#22-how-to-use-file-access-control-how-to-control-access-permissions-of-a-file)
- [23. How to customize sharing optional permissions?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#23-how-to-customize-sharing-optional-permissions)
- [24. How to control the permissions of department members?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#24-how-to-control-the-permissions-of-department-members)
- [25. How can department files be seen by members of other departments?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#25-how-can-department-files-be-seen-by-members-of-other-departments)
- [26. How does the department manager manage the department?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#26-how-does-the-department-manager-manage-the-department)
- [27. How to know which department files have been shared?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#27-how-to-know-which-department-files-have-been-shared)
- [28. What is the file confidentiality level (security level)?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#28-what-is-the-file-confidentiality-level-security-level)
- [29. How to view the department’s access log?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#29-how-to-view-the-department-s-access-log)
- [30. How to check the usage status of department members?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#30-how-to-check-the-usage-status-of-department-members)
- [31. What does the approval process do?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#31-what-does-the-approval-process-do)
- [32. What is the difference between upload permission and upload only permission?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#32-what-is-the-difference-between-upload-permission-and-upload-only-permission)
- [33. Why can’t I see the files uploaded by others?](https://www.babel.cc/public/babelwiki/en/faq-permissions.html#33-why-can-t-i-see-the-files-uploaded-by-others)
- [34. How do I share a file with others?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#34-how-do-i-share-a-file-with-others)
- [35. How do I view files that others have shared with me?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#35-how-do-i-view-files-that-others-have-shared-with-me)
- [36. What is the difference between invitation sharing and link sharing?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#36-what-is-the-difference-between-invitation-sharing-and-link-sharing)
- [37. How to change my default avatar?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#37-how-to-change-my-default-avatar)
- [38. I want to receive prompt notifications after my colleagues update files. How do I do this?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#38-i-want-to-receive-prompt-notifications-after-my-colleagues-update-files-how-do-i-do-this)
- [39. Some files or folders have a "control" icon behind their icons. What does it mean?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#39-some-files-or-folders-have-a-control-icon-behind-their-icons-what-does-it-mean)
- [40. Why can’t my newly uploaded files be searched?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#40-why-can-t-my-newly-uploaded-files-be-searched)
- [41. Why does the folder size not show in the file list?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#41-why-does-the-folder-size-not-show-in-the-file-list)
- [42. Why can’t the folder I uploaded overwrite the folder with the same name, but the file can?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#42-why-can-t-the-folder-i-uploaded-overwrite-the-folder-with-the-same-name-but-the-file-can)
- [43. Why does my file prompt that it is locked?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#43-why-does-my-file-prompt-that-it-is-locked)
- [44. How to unlock locked files?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#44-how-to-unlock-locked-files)
- [45. How to roll back a file version?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#45-how-to-roll-back-a-file-version)
- [46. ​​What is dynamics?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#46-what-is-dynamics)
- [47. Can I search for updates?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#47-can-i-search-for-updates)
- [48. What is a discussion group?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#48-what-is-a-discussion-group)
- [49. What is a workbench? How to use the workbench?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#49-what-is-a-workbench-how-to-use-the-workbench)
- [50. I don’t want to be harassed by too many dynamic messages, what should I do?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#50-i-don-t-want-to-be-harassed-by-too-many-dynamic-messages-what-should-i-do)
- [When does a download Link become invalid?](https://www.babel.cc/public/babelwiki/en/faq-sharing.html#download-link-expiry)
- [51. What is a mapped drive, and how does it differ from folder synchronization?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#51-what-is-a-mapped-drive-and-how-does-it-differ-from-folder-synchronization)
- [52. Why are new files or recent changes not syncing?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#52-why-can-t-i-synchronize-newly-added-files-or-not-synchronize-the-latest-file-versions)
- [53. Why do I get the message that several files were not synchronized successfully during synchronization?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#53-why-do-i-get-the-message-that-several-files-were-not-synchronized-successfully-during-synchronization)
- [54. What are the permissions related to synchronization?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#54-what-are-the-permissions-related-to-synchronization)
- [55. I deleted a file locally when synchronizing files. Will it still be there in the cloud?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#55-i-deleted-a-file-locally-when-synchronizing-files-will-it-still-be-there-in-the-cloud)
- [56. During synchronization, if I delete a file in the cloud, will it still be there locally?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#56-during-synchronization-if-i-delete-a-file-in-the-cloud-will-it-still-be-there-locally)
- [57. Can several people in our department synchronize a certain folder at the same time?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#57-can-several-people-in-our-department-synchronize-a-certain-folder-at-the-same-time)
- [58. If I delete a file on the mapped disk, will it still be there in the cloud?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#58-if-i-delete-a-file-on-the-mapped-disk-will-it-still-be-there-in-the-cloud)
- [59. Why can’t I drag files on my mapped disk to WeChat and send them?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#59-why-can-t-i-drag-files-on-my-mapped-disk-to-wechat-and-send-them)
- [60. Why can’t I find my mapping disk?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#60-why-can-t-i-find-my-mapping-disk)
- [61. Why can some files in my synchronized folder be synchronized, but some cannot?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#61-why-can-some-files-in-my-synchronized-folder-be-synchronized-but-some-cannot)
- [62. Why can I edit some files in the department but not others?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#62-why-can-i-edit-some-files-in-the-department-but-not-others)
- [63. Why can’t a super administrator see some departments’ activity?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#63-i-am-a-super-administrator-why-can-t-i-see-the-dynamics-of-some-departments)
- [64. I am a super administrator, why do files appear in the Recycle Bin after I empty it?](https://www.babel.cc/public/babelwiki/en/faq-sync.html#64-i-am-a-super-administrator-why-do-files-appear-in-the-recycle-bin-after-i-empty-it)
- [65. How does the department manager add new members?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#65-how-does-the-department-manager-add-new-members)
- [66. How does the department manager change the permissions of department members?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#66-how-does-the-department-manager-change-the-permissions-of-department-members)
- [67. How does the department manager check which files in the department have been shared?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#67-how-does-the-department-manager-check-which-files-in-the-department-have-been-shared)
- [68. There is a file/folder in the department that I don’t want some people to see. What should I do?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#68-there-is-a-file-folder-in-the-department-that-i-don-t-want-some-people-to-see-what-should-i-do)
- [69. I want people in our department to use BabelBird only on department computers. How to do this?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#69-i-want-people-in-our-department-to-use-babelbird-only-on-department-computers-how-to-do-this)
- [70. Does Babel support one user in multiple departments?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#70-does-babel-support-one-user-in-multiple-departments)
- [71. To temporarily establish a project team, it is necessary to transfer personnel from various departments of the company and share files. How to operate?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#71-to-temporarily-establish-a-project-team-it-is-necessary-to-transfer-personnel-from-various-departments-of-the-company-and-share-files-how-to-operate)
- [72. Why can’t I create a project in a department?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#72-why-can-t-i-create-a-project-in-a-department)
- [73. There is a file in the department that I want to show to people in other departments, but I don’t want to invite them one by one. What should I do?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#73-there-is-a-file-in-the-department-that-i-want-to-show-to-people-in-other-departments-but-i-don-t-want-to-invite-them-one-by-one-what-should-i-do)
- [74. I want to collect some materials from various departments. How do I do this?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#74-i-want-to-collect-some-materials-from-various-departments-how-do-i-do-this)
- [75. I want to send a file to everyone in the company so that they can view it, but it cannot be downloaded. How do I do this?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#75-i-want-to-send-a-file-to-everyone-in-the-company-so-that-they-can-view-it-but-it-cannot-be-downloaded-how-do-i-do-this)
- [76. How to use BabelBird to quickly collect user files?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#76-how-to-use-babelbird-to-quickly-collect-user-files)
- [77. The content in the sharing I sent to my customers is incorrect, what should I do?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#77-the-content-in-the-sharing-i-sent-to-my-customers-is-incorrect-what-should-i-do)
- [78. I don’t want customers to download the files I share, but they can view them. What should I do?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#78-i-don-t-want-customers-to-download-the-files-i-share-but-they-can-view-them-what-should-i-do)
- [79. I want to send files on BabelBird to contacts in WeChat. How do I do this?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#79-i-want-to-send-files-on-babelbird-to-contacts-in-wechat-how-do-i-do-this)
- [80. Can I directly access BabelBird’s files using WeChat Business/DingTalk?](https://www.babel.cc/public/babelwiki/en/faq-projects.html#80-can-i-directly-access-babelbird-s-files-using-wechat-business-dingtalk)
- [81. Why can’t I play animation when previewing PPT?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#81-why-can-t-i-play-animation-when-previewing-ppt)
- [82. Why can’t BabelBird play some video files?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#82-why-can-t-babelbird-play-some-video-files)
- [83. What should I do if the file is accidentally deleted?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#83-what-should-i-do-if-the-file-is-accidentally-deleted)
- [84. My colleague has resigned, what should I do with his files?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#84-my-colleague-has-resigned-what-should-i-do-with-his-files)
- [85. There are too many department files. I have uploaded a new file and want a colleague to take a look. How can I make it simple?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#85-there-are-too-many-department-files-i-have-uploaded-a-new-file-and-want-a-colleague-to-take-a-look-how-can-i-make-it-simple)
- [86. Why does the download folder not respond after a long time when I click to download it?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#86-why-does-the-download-folder-not-respond-after-a-long-time-when-i-click-to-download-it)
- [87. What is the difference between client editing and online editing?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#87-what-is-the-difference-between-client-editing-and-online-editing)
- [88. Why is my online editor so slow to open?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#88-why-is-my-online-editor-so-slow-to-open)
- [89. I want several colleagues to fill in a form together. How should I do this?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#89-i-want-several-colleagues-to-fill-in-a-form-together-how-should-i-do-this)
- [90. How to view folders in a tree view?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#90-how-to-view-folders-in-a-tree-view)
- [91. Can I filter out the files I want to find based on conditions?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#91-can-i-filter-out-the-files-i-want-to-find-based-on-conditions)
- [92. What is a label?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#92-what-is-a-label)
- [93. How to use the BabelBird tag?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#93-how-to-use-the-babelbird-tag)
- [94. How does Babel search for tags?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#94-how-does-babel-search-for-tags)
- [95. Does BabelBird support advanced search?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#95-does-babelbird-support-advanced-search)
- [96. Can I search text inside images?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#96-can-i-search-text-inside-images)
- [97. What is the difference between batch rename and auto rename?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#97-what-is-the-difference-between-batch-rename-and-auto-rename)
- [98. I want to send files on my computer to my colleagues. Is there any good way?](https://www.babel.cc/public/babelwiki/en/faq-preview-search.html#98-i-want-to-send-files-on-my-computer-to-my-colleagues-is-there-any-good-way)
- [97. How to manage corporate archives?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#97-how-to-manage-corporate-archives)
- [98. What types of files can be annotated?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#98-what-types-of-files-can-be-annotated)
- [99. How to create annotations?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#99-how-to-create-annotations)
- [100. How to delete comments?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#100-how-to-delete-comments)
- [101. How to reply to comments?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#101-how-to-reply-to-comments)
- [102. I uploaded a new version of the document, but the comments are missing?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#102-i-uploaded-a-new-version-of-the-document-but-the-comments-are-missing)
- [103. How do I view comments from older versions?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#103-how-do-i-view-comments-from-older-versions)
- [104. If the file version is deleted, will the comments be deleted?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#104-if-the-file-version-is-deleted-will-the-comments-be-deleted)
- [105. The comment I replied to is wrong, can it be revoked?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#105-the-comment-i-replied-to-is-wrong-can-it-be-revoked)
- [106. Why can't I create annotations?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#106-why-can-t-i-create-annotations)
- [107. Why do I give users the comment permission for link sharing, but they cannot comment?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#107-why-do-i-give-users-the-comment-permission-for-link-sharing-but-they-cannot-comment)
- [108. Why can’t I create some types of comments on the APP?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#108-why-can-t-i-create-some-types-of-comments-on-the-app)
- [109. Why can’t I create some types of annotations on my computer?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#109-why-can-t-i-create-some-types-of-annotations-on-my-computer)
- [110. What should I do if the comments directly replied to in the dynamic cannot be displayed?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#110-what-should-i-do-if-the-comments-directly-replied-to-in-the-dynamic-cannot-be-displayed)
- [111. Various symbols will be displayed on the document. What do they mean?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#111-various-symbols-will-be-displayed-on-the-document-what-do-they-mean)
- [112. What is the maximum size of a single file that can be uploaded?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#112-what-is-the-maximum-size-of-a-single-file-that-can-be-uploaded)
- [113. What should I do if the CAD file cannot be previewed on the client?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#113-what-should-i-do-if-the-cad-file-cannot-be-previewed-on-the-client)
- [114. When previewing a file, I get stuck in the preview file generation interface. What should I do?](https://www.babel.cc/public/babelwiki/en/faq-archive-annotation.html#114-when-previewing-a-file-i-get-stuck-in-the-preview-file-generation-interface-what-should-i-do)
- [115. How to renew the professional version when it expires?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#115-how-to-renew-the-professional-version-when-it-expires)
- [116. Are there any restrictions on file types uploaded to BabelBird?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#116-are-there-any-restrictions-on-file-types-uploaded-to-babelbird)
- [117. Is there a limit to the number of people who can edit online?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#117-is-there-a-limit-to-the-number-of-people-who-can-edit-online)
- [118. When sharing files with others, the deadline has not yet reached, but the link cannot be opened.](https://www.babel.cc/public/babelwiki/en/faq-technical.html#118-when-sharing-files-with-others-the-deadline-has-not-yet-reached-but-the-link-cannot-be-opened)
- [119. The download speed suddenly slowed down. What happened?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#119-the-download-speed-suddenly-slowed-down-what-happened)
- [120. Entering a folder, the lower right corner prompts that the file does not exist.](https://www.babel.cc/public/babelwiki/en/faq-technical.html#120-entering-a-folder-the-lower-right-corner-prompts-that-the-file-does-not-exist)
- [121. How to check the real time online editors of shared files?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#121-how-to-check-the-real-time-online-editors-of-shared-files)
- [122. Department roles have the permission to upload files, but files cannot be uploaded to a certain folder in the department. Why?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#122-department-roles-have-the-permission-to-upload-files-but-files-cannot-be-uploaded-to-a-certain-folder-in-the-department-why)
- [123. After a file in a team is deleted, whose recycle bin is it in?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#123-after-a-file-in-a-team-is-deleted-whose-recycle-bin-is-it-in)
- [124. After the team is deleted, will it be saved in the recycle bin?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#124-after-the-team-is-deleted-will-it-be-saved-in-the-recycle-bin)
- [125. Does Babel support privatized deployment?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#125-does-babel-support-privatized-deployment)
- [126. How to privatize the Babel system?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#126-how-to-privatize-the-babel-system)
- [127. Does Babel support object storage?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#127-does-babel-support-object-storage)
- [128. What hardware is needed to privatize the Babel system?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#128-what-hardware-is-needed-to-privatize-the-babel-system)
- [129. Does BabelBird support integration with corporate WeChat?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#129-does-babelbird-support-integration-with-corporate-wechat)
- [130. What is Zhichao AI?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#130-what-is-zhichao-ai)
- [131. I also want Zhichao AI assistant, how to operate it?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#131-i-also-want-zhichao-ai-assistant-how-to-operate-it)
- [132. Does Zhichao AI charge? How to charge?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#132-does-zhichao-ai-charge-how-to-charge)
- [133. Can Zhichao AI be privatized?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#133-can-zhichao-ai-be-privatized)
- [134. What file formats does BabelBird support for preview?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#134-what-file-formats-does-babelbird-support-for-preview)
- [135. How to use the client to download anonymously?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#135-how-to-use-the-client-to-download-anonymously)
- [136. I uploaded a file on BabelBird, but after a while the file was automatically deleted. What happened?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#136-i-uploaded-a-file-on-babelbird-but-after-a-while-the-file-was-automatically-deleted-what-happened)
- [137. Can BabelBird upload files on the mobile browser?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#137-can-babelbird-upload-files-on-the-mobile-browser)
- [138. Can anonymous users upload files?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#138-can-anonymous-users-upload-files)
- [139. Why can’t I upload files in the personal file section?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#139-why-can-t-i-upload-files-in-the-personal-file-section)
- [140. Can departments be created in the front desk?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#140-can-departments-be-created-in-the-front-desk)
- [141. Are there any quantity or size limits for batch upload files?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#141-are-there-any-quantity-or-size-limits-for-batch-upload-files)
- [142. When registering and logging in, I cannot receive the verification code (email, mobile phone)?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#142-when-registering-and-logging-in-i-cannot-receive-the-verification-code-email-mobile-phone)
- [143. What is the difference between private and public?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#143-what-is-the-difference-between-private-and-public)
- [Which private cloud licensing models and user capacities are available?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#private-cloud-license-options)
- [Is the licensed user count the same as online Office concurrency?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#private-cloud-office-concurrency)
- [Does a perpetual license include perpetual maintenance and updates?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#private-cloud-maintenance-term)
- [144. Who has what permissions to archive files?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#144-who-has-what-permissions-to-archive-files)
- [145. Where is the electronic signature set? Can it be written by hand?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#145-where-is-the-electronic-signature-set-can-it-be-written-by-hand)
- [146. How can I chat?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#146-how-can-i-chat)
- [147. Can file watermarks be added in batches?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#147-can-file-watermarks-be-added-in-batches)
- [148. The upload speed is very slow, what’s going on?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#148-the-upload-speed-is-very-slow-what-s-going-on)
- [149. Why can’t I invite members?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#149-why-can-t-i-invite-members)
- [150. Why is the mapped drive not syncing?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#150-why-is-the-mapped-drive-not-syncing)
- [Does automatic organization extract uploaded archives?](https://www.babel.cc/public/babelwiki/en/faq-technical.html#automatic-extraction)
- [Why Is Create Survey Missing?](https://www.babel.cc/public/babelwiki/en/survey-create.html#why-is-create-survey-missing)
- [Must I Create the Survey on the Formbricks Website First?](https://www.babel.cc/public/babelwiki/en/survey-create.html#must-i-create-the-survey-on-the-formbricks-website-first)
- [Where Is Survey Data Stored and Whose Quota Does It Use?](https://www.babel.cc/public/babelwiki/en/survey-create.html#where-is-survey-data-stored-and-whose-quota-does-it-use)
- [Why Can a Recipient Not Fill in a Shared Survey?](https://www.babel.cc/public/babelwiki/en/survey-create.html#why-can-a-recipient-not-fill-in-a-shared-survey)
- [Why Does an Anonymous Survey Ask for Email or Login?](https://www.babel.cc/public/babelwiki/en/survey-create.html#why-does-an-anonymous-survey-ask-for-email-or-login)
- [Can I Change or Stop a Published Survey?](https://www.babel.cc/public/babelwiki/en/survey-create.html#can-i-change-or-stop-a-published-survey)
- [Why Are Some Formbricks Features Missing?](https://www.babel.cc/public/babelwiki/en/survey-create.html#why-are-some-formbricks-features-missing)
- [Where do I create enterprise and personal groups?](https://www.babel.cc/public/babelwiki/en/group-management.html#faq-create-group)
- [How do groups differ from departments and projects?](https://www.babel.cc/public/babelwiki/en/group-management.html#faq-group-department-project)
- [How do I share a file with a whole group?](https://www.babel.cc/public/babelwiki/en/group-management.html#faq-share-group)
- [Can I use a personal group when adding project members?](https://www.babel.cc/public/babelwiki/en/group-management.html#faq-project-group)
- [Does creating a group give its members access to my files?](https://www.babel.cc/public/babelwiki/en/group-management.html#faq-group-access)
- [When do access changes take effect after adding or removing group members?](https://www.babel.cc/public/babelwiki/en/group-management.html#faq-membership-access)
- [Where is Excel Data Assistant, and how do I add files?](https://www.babel.cc/public/babelwiki/en/ai-data-assistant.html#faq-data-import)
- [How do I choose a worksheet and analysis range?](https://www.babel.cc/public/babelwiki/en/ai-data-assistant.html#faq-data-range)
- [How do I check that the assistant has read the data?](https://www.babel.cc/public/babelwiki/en/ai-data-assistant.html#faq-data-read)
- [What should I check if results are wrong or empty?](https://www.babel.cc/public/babelwiki/en/ai-data-assistant.html#faq-data-check)
- [Where do I export the finished analysis?](https://www.babel.cc/public/babelwiki/en/ai-data-assistant.html#faq-data-export)
- [Where do I add knowledge sources? Can I add more than one?](https://www.babel.cc/public/babelwiki/en/ai-assistant-agent.html#faq-knowledge-source)
- [Why can the bot not answer immediately after I add sources?](https://www.babel.cc/public/babelwiki/en/ai-assistant-agent.html#faq-ingestion-wait)
- [How do I test answers before publishing?](https://www.babel.cc/public/babelwiki/en/ai-assistant-agent.html#faq-agent-test)
- [How does knowledge scope differ from publication scope?](https://www.babel.cc/public/babelwiki/en/ai-assistant-agent.html#faq-knowledge-audience)
- [Who can see a Private bot?](https://www.babel.cc/public/babelwiki/en/ai-assistant-agent.html#faq-agent-private)
- [How do I publish to selected departments and obtain a link?](https://www.babel.cc/public/babelwiki/en/ai-assistant-agent.html#faq-agent-department)
- [Does “Visible to people with the link” mean anonymous access?](https://www.babel.cc/public/babelwiki/en/ai-assistant-agent.html#faq-agent-anonymous)
- [Does “Visible to everyone” mean everyone on the Internet?](https://www.babel.cc/public/babelwiki/en/ai-assistant-agent.html#faq-agent-everyone)
- [Where do I copy the API Key?](https://www.babel.cc/public/babelwiki/en/mcp-integration.html#where-do-i-copy-the-api-key)
- [Are API Key, APP Key, and APP Secret the same?](https://www.babel.cc/public/babelwiki/en/mcp-integration.html#are-api-key-app-key-and-app-secret-the-same)
- [Do I need to update my agents after resetting the key?](https://www.babel.cc/public/babelwiki/en/mcp-integration.html#do-i-need-to-update-my-agents-after-resetting-the-key)
- [Does the public cloud MCP URL change by user or API Key?](https://www.babel.cc/public/babelwiki/en/mcp-integration.html#does-the-public-cloud-mcp-url-change-by-user-or-api-key)
- [Can one user create multiple API Keys?](https://www.babel.cc/public/babelwiki/en/mcp-integration.html#can-one-user-create-multiple-api-keys)
- [Why can the agent not find a file?](https://www.babel.cc/public/babelwiki/en/mcp-integration.html#why-can-the-agent-not-find-a-file)
- [Why does upload begin with getUploadUrl ?](https://www.babel.cc/public/babelwiki/en/mcp-integration.html#why-does-upload-begin-with-getuploadurl)
- [Which URL is used for a private deployment?](https://www.babel.cc/public/babelwiki/en/mcp-integration.html#which-url-is-used-for-a-private-deployment)
- [Does Connected status or a tool list prove that file operations work?](https://www.babel.cc/public/babelwiki/en/mcp-integration.html#does-connected-status-or-a-tool-list-prove-that-file-operations-work)
- [What if a quota query times out or the response stream ends without a result?](https://www.babel.cc/public/babelwiki/en/mcp-integration.html#what-if-a-quota-query-times-out-or-the-response-stream-ends-without-a-result)
- [Does connecting MCP automatically sync my project?](https://www.babel.cc/public/babelwiki/en/project-cloud-sync.html#does-connecting-mcp-automatically-sync-my-project)
- [Where do I enter my API Key? What if the setup page does not open?](https://www.babel.cc/public/babelwiki/en/project-cloud-sync.html#where-do-i-enter-my-api-key-what-if-the-setup-page-does-not-open)
- [Where are projects saved by default?](https://www.babel.cc/public/babelwiki/en/project-cloud-sync.html#where-are-projects-saved-by-default)
- [Which MCP permissions do the project sync plugin and Skills need?](https://www.babel.cc/public/babelwiki/en/project-cloud-sync.html#faq-sync-mcp-permissions)
- [When does sync run? Does it continue after the agent closes?](https://www.babel.cc/public/babelwiki/en/project-cloud-sync.html#when-does-sync-run-does-it-continue-after-the-agent-closes)
- [How do I continue the same project on another device or agent?](https://www.babel.cc/public/babelwiki/en/project-cloud-sync.html#how-do-i-continue-the-same-project-on-another-device-or-agent)
- [Does it save chats, all AI memory and every file on my computer?](https://www.babel.cc/public/babelwiki/en/project-cloud-sync.html#does-it-save-chats-all-ai-memory-and-every-file-on-my-computer)
- [What happens if two devices edit the same file or a file is deleted?](https://www.babel.cc/public/babelwiki/en/project-cloud-sync.html#what-happens-if-two-devices-edit-the-same-file-or-a-file-is-deleted)
- [Do Today and WorkBuddy use the same setup flow?](https://www.babel.cc/public/babelwiki/en/project-cloud-sync.html#do-today-and-workbuddy-use-the-same-setup-flow)
- [Where can I download the plugin and see updates?](https://www.babel.cc/public/babelwiki/en/project-cloud-sync.html#where-can-i-download-the-plugin-and-see-updates)

## Still need help?

Try a shorter keyword such as “upload”, “permission”, “API Key” or “survey”. Use the site search at the top to find full feature guides.

When contacting an administrator or support, include your access method and client version, steps, time, exact error and what you tried. Hide API Keys, passwords and personal information in screenshots.